Return and Exchange policy

For Return:

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.

When you receive your item you have up to 14 days to change your mind and send it back to us.

We'll exchange or refund all items which:

  • Are returned to us within 14 days of receipt.
  • Are returned to us in perfect condition, with their original packaging and with the labels attached.
  • Please contact us via email or click "contact us" button to live a message before returning your item. And we do not take any responsibility for damages during the return process

Your statutory rights are not affected.

For Exchange:
We only accept the item in original condition, undamaged and 100% new for exchange. At first, please contact us online via "contact us" button or E-mail within 14 days of receipt. Please tell us the reasons for exchange and which item should be instead. (If there is the disparity in price, you should pay extra). Second, to obtain the exchange address online, and we do not take any responsibility for any loss or damages during the exchange process. Third, you should pay the charges during the exchange process. When we get the return item, we will ship out the exchange item as soon as possible (If there is the disparity in price, you should pay extra, and then we will ship the exchange item out.)

  • When returning your item, remember to include the code and size of your replacements.
  • We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
  • Bear in mind that there may be slight delays during busy periods.

Refunds

  • We'll refund your item via your original payment method except in the case of payment by cash or postal order where we will refund you by cheque.
  • We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we've completed your refund, we'll send you an email to let you know.

Faulty Items

If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.

  • Faulty items should be returned within a reasonable time and must be in a clean and dry condition.
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • Where a fault is found, we'll refund your reasonable return postage costs.
  • Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
  • Your statutory rights are not affected.

 

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